I-Portal
The state-of-the-art i-Portal is the definitive self-service solution for water and energy utilities. It grants customers 24/7 control via any device, delivering unparalleled convenience and satisfaction. Leveraging an intuitive interface, the i-Portal significantly reduces inbound call volume, ensuring you achieve maximum operational savings and a superior digital-first customer experience.
Highly Rated by Users
100+ Reviews
Digital Adoption Rate
in Inbound Call Volume
Customer Interactions Processed
Your Customers' Gateway to Effortless Service
Customers get a personalized, real-time overview of their account, key alerts, and service status, all presented in an easy-to-understand format. The dashboard provides instant access to critical information, helping customers stay informed about their utility services at a glance.
Empower users with foresight by providing proactive estimates of their upcoming bills, helping them manage their budget and avoid surprises. This feature analyzes usage patterns and provides accurate forecasts to help customers plan their finances effectively.
Customers can easily compare their current and historical energy or water usage, identifying trends and understanding factors impacting their consumption. Interactive charts and graphs make it simple to track usage patterns over time and identify opportunities for conservation.
Enables customers to analyze their bills over time, compare them to similar periods, or benchmark against neighborhood averages, fostering transparency and understanding. This feature helps customers understand their billing patterns and make informed decisions about their utility usage.
Streamlines the typically complex process of starting or stopping utility services. Customers can initiate and manage their move-in or move-out requests digitally, reducing friction and errors. The intuitive workflow guides users through each step, making relocations hassle-free.
Keeps customers informed with timely, personalized notifications about outages, bill due dates, usage spikes, service changes, and more, delivered via their preferred communication channel. Customers can customize their notification preferences to stay connected with what matters most to them.
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Product Information
i-Portal app places powerful utility management directly in your customers' hands. With instant in-app notifications and intuitive module navigation, users stay fully updated on services and navigate their accounts effortlessly. Touchless login ensures quick, secure access, maximizing customer convenience from the moment they open the app.
This app is engineered for ultimate control and simplicity. Customers can report outages with ease and manage bills faster than ever with one-click payments. It provides a seamless, digital-first experience that keeps your customers connected, informed, and completely in control of their utility services.