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OTS provides utilities with a centralized, real-time platform to monitor outages, display restoration progress, and communicate updates clearly to customers and internal teams. The system aggregates outage data from operational sources, visualizes impacted regions, and dynamically updates restoration timelines as field crews progress through work. With its intuitive, map-based interface and mobile-responsive design, OTS ensures that customers can easily understand the status of an outage—without relying on call centers for information.

Every outage condition, status update, and communication rule within OTS is meticulously configured during implementation to align with each utility’s operational processes and regulatory requirements. The platform delivers structured alerts, clear status indicators, and detailed event histories, enabling supervisors, field managers, and customer service teams to coordinate effectively and respond faster. By providing accurate, timely, and consistent updates across all channels, OTS enhances transparency, reduces customer frustration, and strengthens trust during planned and unplanned service interruptions.