Next Gen IVR System
IVR
IWEBT’s IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers’ queries to be resolved without a live agent
The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback.
IWEBT’s IVR will also log call detail information into its own database for analytics, performance report, and future system enhancements
IWEBT’s IVR can be used to provide a more sophisticated voice mail experience to the caller
